Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It may be very difficult to answer. My best solution was 'I aid in increasing the casino's profitability' which was followed by a 'what''?
If you Google Casino Host, if you are pages of definitions, job descriptions, how to become a Host. It is even placed in Wikipedia! The position even has numerous names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls under the marketing department and often reports to The Director of PLayer Development who consequently reports to a VP of Marketing.
Most casino players haven't ever met a bunch, know if they have tons or qualify for a number. Some casinos will have a link within the Gaming tab which will introduce the Hosts for the property using a contact email. Other casinos provides you with an exact play level that you need to achieve prior to deciding to will be assigned a number. As stated in a very previous article, the Players Club brochure will show you at what tier level you will be eligible for a bunch. Unless you're a very large player, you might have never met your host, or even determine if have one. Until he / she calls you to definitely introduce themselves and invite you time for the property. Better referred to as Telemarketing.
The casinos have a very data base of guests which may have acquired a players card. The program which is used shows your play. For example; if you might be a slot player it shows total coin-in/coin-out as well as your value for the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is each day you look at the casino. It also shows what your value to the casino might be if made more trips.
Making more trips to your casino is based on your loyalty, the consumer service you will get, maybe if you are lucky at the house, direct mail offers from the property, location and I am sure all kinds of other factors. What should you have had a personal casino host that greeted you during your visits, took care of amenities and room reservations to your trip generating you feel comfortable in your stay? You is often a bit more loyal to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you go to gamble. Even local casinos have a host program.
If you happen to be gambling at, or frequenting a home on a regular basis and spending some dough, you have a number! You are on someone's list and should check here be acknowledged. I know it doesn't happen. The business has changed. It is a lot more about telemarketing and having you in the door. Personal customer service continues to be placed on the back-burner. A good host is likely to make the time in order to meet and greet his guests, no matter what the ADT. Everyone wins within this scenario. As a new player you have a very contact as well as a go-to person and will probably visit more regularly, receive more comps and progress a tier or two with all the players club. The casino will have an increase in play by you.
A couple of months ago I decided to try a casino in a large chain of local properties that I weren't to in some time. I held the highest tier card at the time I was playing there and was never greeted. I went the gamers club, received my new card and played somewhat. The following day I received a contact from a host thanking me for returning and alluring me back. I replied to the email asking why I was never greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you're spending a qualifying sum of money and time, you have a bunch. If you're feeling you deserve one, ask a slot floor individual that is the host working and talk to them. Be cordial, polite and expect some customer care. It is the job